Operations Excellence and Quality Within Facilities Management

Facilities Management (FM) plays a pivotal role in the smooth functioning and sustainability of any organization. Achieving operational excellence and maintaining high-quality standards within FM is essential for organizational success. This training program is designed to equip FM professionals with the knowledge and skills required to excel in their roles, ensuring efficient operations and adherence to quality standards.

At the end of this Operational Excellence and Quality Within Facilities Management training course, participants will be able to:

• Effectively report on performance of the function.
• Create and enhance sustainability within the operations management function.
• Develop a comprehensive appreciation of the role of quality in successful organizations.
• Understand the importance of leadership in achieving world-class quality standards.
• Evaluate the different levels of quality in your organization.
• Appreciate the skills needed to manage environmental aspects.
• Appreciate the need to incorporate quality from the design stages.
• Understand how people in your organization can make or break your quality goals.
• Develop the skills needed to partner with your supply chain in achieving quality.
• Appreciate the quality tools and techniques at your disposal.
• Understand how you can reach your quality goals via the use of audits and quality awards.
• Examine the intricacies of applying quality standards in service delivery.
• Understand the role and contribution of the FM Function.
• Be able to define and manage key Facilities Management Portfolios and Asset types.
• Ensure compliance both in terms of Quality and adherence to legal standards.
• Create, develop, and implement Facilities Management Strategy.
• Effectively manage Main and Sub-Contractors – including snagging and retentions management, both operationally and contractually.
• Engage in effective people management and dynamics.
• Develop a practical perspective into contemporary work practices in your field.
• Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.

• Facilities Managers
• Operations Managers
• Quality Assurance Managers
• Maintenance Supervisors
• Health and Safety Managers
• Sustainability Coordinators
• FM Contractors and Subcontractors
• Any professional involved in the management and maintenance of facilities