ITIL Specialist - Create, Deliver & Support

The ITIL® Specialist – Create, Deliver & Support (CDS) is one of five courses needed to achieve ITIL 4’s Managing Professional (MP) designation.This 5-days course covers the core service management activities and expands beyond the current scope of ITIL v3 to cover the ‘creation’ of services.The course agenda covers the ITIL 4 practices to help you understand the major factors that contribute to the successful creation, delivery, and support across ITIL’s new service value system (SVS) business model. This training is designed to be a preperation for the ITIL Specialist - Create, Deliver & Support exam.

At the end of this program participants will be able to:

• Understand how to plan and build a service value stream to create, deliver, and support services
• Understand the planning and management of resources in the SVS
• Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams
• create, deliver, and support services
• Discover how to prioritize, structure, and coordinate work and activities
• service integration management (SIAM)

This course is aimed at individuals in management and service management roles who have a responsibility for the above noted practices as well as individuals who want to acquire the ITIL Managing Professional (MP) designation.

• Customer/User Experience (CX) Managers/Designers
• Account Managers
• Service Delivery Managers
• Service Level Managers
• Enterprise/Service and Solution Architects
• Business Analysts
• Project Managers
• Portfolio Managers
• Supplier Relationship Managers
• Vendor Managers
• Contract Managers.