Essential Skills for the New Manager & Supervisor

To excel as an Office Manager, Administrator, or Secretary you need to perfect your interpersonal and behavioral skills, to ensure you stay in control and on top of every one of your responsibilities.

In this conference you will learn how to:

• Prioritize your daily responsibilities to achieve maximum output
• Streamline your work practices and office environment
• Communicate effectively and assertively at all levels
• Understand yourself and others thereby improving interactions and relationships
• Use techniques to help you think creatively, solve problems, plan, and make decisions

Participants attending the program will:

• Learn how to prioritize and cope with multiple tasks
• Learn how to think as a manager – planning, making decisions and solving problems
• Learn how to improve their communication skills to enhance their relationships
• Learn to manage your thoughts and feelings and improve self-confidence
• Learn how to be assertive and therefore more effective in the workplace
• Understand and develop intrapersonal and interpersonal skills

• Office Managers and Executive Secretaries
• Administrative Assistants and Personal Assistants
• Executive Assistants supporting senior management
• Office Administrators and Coordination Officers
• Reception and Front Office Professionals
• Team Coordinators and Administrative Supervisors
• Professionals responsible for office organization, communication, and administrative support
• Individuals seeking to enhance communication, planning, organization, and interpersonal skills in the workplace
• Newly appointed administrative professionals preparing for greater responsibilities
• Anyone aiming to improve self-management, confidence, emotional intelligence, and workplace effectiveness