Communicate Openly, Negotiate, Influence & Persuade

This seminar focuses on areas of communication and persuasion which will help delegates to be more effective in the organizational context. By understanding the key concepts of internal communication and how these skills contribute to influencing and persuading others in the organization, delegates will be able to turn more outcomes in their favor.

The following are the highlights of the program:

• Understand communication and persuasion and what impact they have on an organization’s ability to function.
• Be able to use communication and influence to improve an organization’s productivity, profitability, morale, etc.
• Increase self-awareness and develop the skills to deal confidently and professionally with colleagues and customers.
• Learn how to speak eloquently and convincingly.
• Be able to prepare and deliver strong and persuasive speeches and presentations.

Encourages open expression of ideas; asks questions; listens effectively, ensures a smooth flow of information between self and others through clear speaking and writing.

• Balances talking and listening, giving others time to contribute.
• Uses effective listening techniques.
• Speaks and writes clearly and concisely; makes key messages understandable.
• Encourages others to express contrary views.
• Communicates receptively to others’ ideas through nonverbal behavior (e.g., eye contact, nodding, open and relaxed posture).
• Clarifies what people say to ensure own understanding.
• Keeps others appropriately informed (e.g., supervisors, staff, other work units).

By the end of this program, delegates will be able to:

• Tap into their personal strengths in communicating and know when to invoke different methodologies
• Understand ways of influencing others without resorting to power-plays and applying direct pressure
• Persuade other people by the use of pro-active, win-win strategies
• Draw upon professional communication and presentation skills to create a winning impression in discussions and meetings
• Plan and prepare businesslike presentations with ease and be able to tap into key decision-makers during and after the presentation

This program is designed for:

• Managers and supervisors who need to strengthen their communication and influencing skills.
• Team leaders and department heads responsible for coordinating people and conveying clear messages.
• Sales, customer service, and client-facing professionals who rely on persuasion and effective communication.
• Professionals involved in presentations, meetings, and stakeholder engagement.
• HR and training professionals focused on improving internal communication and organizational effectiveness.
• Individuals who want to enhance their public speaking, presentation, and interpersonal communication skills.