Certified Manager Quality : Organizational Excellence & Total Quality Management

The Certified Manager Quality and Organizational Excellence (CMQ/OE) program prepares professionals to lead process improvement initiatives across organizations of any size.

CMQ/OE professionals are skilled in:

• Leading teams and managing customer and supplier relations
• Supporting strategic planning and deployment initiatives
• Developing measurement systems to drive organizational improvement
• Managing projects, resources, risk, and applying quality methodologies

This program combines theoretical frameworks, practical tools, and hands-on exercises to prepare participants for the CMQ/OE certification and real-world organizational challenges.

Participants will learn to:

Module 1 – Organizational Leadership & Management

• Apply the Body of Knowledge (BOK) concepts
• Lead teams and drive strategic planning and organizational improvements
• Analyze financial situations, evaluate risks, and implement change management
• Use quality management processes for project planning and execution
• Apply metrics, tools, and techniques to measure quality

Module 2 – Total Quality Management (TQM) Principles

• Understand TQM concepts and benefits
• Set quality objectives and policies
• Implement quality control and assurance methods, including Six Sigma
• Apply continuous improvement, Lean principles, and process optimization
• Utilize advanced quality tools, supplier management strategies, and performance metrics

This program is suitable for:

• Quality managers and organizational improvement professionals
• Team leaders and project managers involved in process optimization
• Professionals preparing for CMQ/OE certification
• Individuals aiming to implement quality management strategies across their organization