Personal Skills

Training Course: Mastering Supervisory Skills


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PS1083

10 - 14 Nov 2019

Muscat (Oman)

Hotel : Crowne Plaza Muscat

Cost : 2500 €

INTRODUCTION

Mastering Supervisory Skills is an exciting and interactive programme designed to help experienced and second-level supervisors take stock of their roles and to develop the skills and approach they need to perform effectively in the modern organisation.  

 

PROGRAMME OBJECTIVES

  • extend their understanding of the supervisor’s role and the processes of managing up, down and across the organisation
  • develop a strategy for enhancing the effectiveness of their teams
  • develop a strategy to support and develop the performance of each member of their staff
  • review their personal working practices and managerial style

TRAINING METHODOLOGY

Mastering Supervisory Skills offers a programme which is highly interactive and gives everybody an opportunity to exchange views and learn from each other’s experiences.  The programme also includes a range of case studies, management games and simulations, discussion exercises, self-assessment instruments and video training films.

PROGRAMME SUMMARY

Mastering Supervisory Skills covers a wide range of topics relating to the supervisor’s role.  The programme recognises that supervisors not only have to manage their teams but also have to operate in a wider organisational context getting things done through, with and for other teams and departments.  Insights developed during the course will be a particularly useful for second-line supervisors who themselves may have to manage the development of newly appointed supervisors.

PROGRAMME OUTLINE

DAY 1 - Programme introduction/The Supervisor's Role and Competences

  • Programme introduction and objectives
  • Action planning
  • Roles and responsibilities of the supervisor
  • The competency concept - measuring actual behaviours against the model
  • Understanding organisational culture and
  • Developing  a network of relationships and influence

DAY 2 - Delegation and Management Style/Team-Working and Leadership

  • Delegation skills and empowerment
  • Management style – ‘situational’ & ‘differential’ leadership models
  • Group dynamics and team formation
  • Conflict and conformity in group situations
  • Problem solving and decision making
  • Managing team  meetings

DAY 3 - Communication Skills/Managing Performance & Relationships

  • Improving communications and  relationships
  • Dimensions of  staff performance
  • Practical motivation
  • Appraisal - case studies in performance management
  • Coaching and developing staff - the skills of on-job training

DAY 4 - Managing Performance & Relationships /Personal Effectiveness &Time Management

  • Assertiveness
  • People problems and problem people
  • Constructive criticism - giving and receiving
  • Discipline
  • Fundamental principles for time management
  • Managing time with other people in mind
  • Planning and priority setting
  • Interruptions and accessibility
  • Understanding stress and managing stressed staff

DAY 5 - Managing change and continuous improvement/action planning

  • Concept of continuous improvement
  • Improving systems and processes - engaging and enthusing the team
  • Creative thinking  techniques
  • Implementing change
  • Influencing skills - making an case and managing the ‘politics’
  • Action planning and programme review

Personal Skills

Training Course: Mastering Supervisory Skills


Register Now
Quick Inquiry
Discount Group Download Brochure (21)

PS1083

10 - 14 Nov 2019

Muscat (Oman) - Crowne Plaza Muscat

Hotel : Crowne Plaza Muscat

Cost: 2500 €


  About Muscat

If you are not the type to laze around during your vacation and prefer a full schedule, visiting a capital city is a good idea! You won’t be short of activities to fill your days and may choose from museums, shops, amusement parks, theaters, restaurants, or even festivals. Don’t know where to go? Look no further! Muscat, in Oman, has a wide range of things to do there. Whether traveling alone, with someone else, your family, or even friends, you will surely find what to do.

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